Innspeed — AI Guest Communications Platform

Key Features

• Multi-tenant hotel onboarding with Stripe checkout, 14-day trials, plan caps, and subscription lifecycle management
• Embeddable Preact guest chat widget (Shadow DOM, SSE + polling, ratings, lead capture, multilingual system messages)
• Grounded AI agent (tool-calling) over vector search of hotel Q&A and scraped content chunks, with staff escalation
• Unified inbox for web + WhatsApp with real-time updates, assignment, resolve/reopen, and AI lock
• Website discovery/scrape pipeline that extracts knowledge-base entries and embeddings
• WhatsApp Business Cloud integration (Embedded Signup, templates, inbound webhooks, campaign template sends)
• Guest CRM with tags, reservations, CSV/XLSX import, and marketing consent tracking
• Scheduled and broadcast WhatsApp campaigns (pre-arrival, upsell, checkout, post-stay) with delivery tracking
• Analytics dashboard (conversation volume, automation rate, CSAT, response-time percentiles, channel/language, campaign funnel)
• Team invites with admin/staff RBAC, email OTP two-factor auth, and plan-gated settings
• Marketing site, pricing, contact form, and guided 4-step product onboarding

Technical Architecture

• Modular monolith backend: Fastify feature modules (routes → controller → service → mapper) under /api/v1
• Multi-tenant hotel isolation via JWT claims (hotel_id, app_role), Postgres RLS, and admin/staff policies
• AI agent loop with tools (intent, KB search, hotel context, opt-out, escalate, finalize) and ai_pipeline_logs
• Async scrape jobs via Redis/arq with signed webhooks back to the API; campaign tick via in-process cron or secret-gated HTTP
• Frontend feature folders with App Router route groups; dashboard bootstrap fan-out; axios silent token refresh
• Public widget API with SSE staff-reply stream; dashboard Realtime over Supabase channels

Highlights